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CPAP Europe Class Action

Cpapeurope-classaction.com is a multilingual website developed by UreTech on WordPress for a European class action lawsuit against Philips for defective CPAP devices. Beyond the informative site with GDPR-compliant adhesion collection, UreTech built a custom CRM dashboard for centralized contact and adhesion management, providing the legal team with a complete tool to coordinate the entire initiative across Europe.

Client CPAP Europe
Industry Legal
Year 2024
Visit website →
Wordpress Showcase/Business website
01 The Challenge
CPAP Europe coordinates a European-wide class action against Philips for CPAP and BiPAP devices recalled from the market in 2021, which exposed millions of sleep apnea patients to severe health risks due to the degradation of polyester-based polyurethane (PE-PUR) sound abatement foam, with potential inhalation and ingestion of toxic particles and carcinogenic gases. The project required a digital platform capable of operating on a continental scale, reaching patients across multiple European countries with different languages, legal systems, and privacy regulations. The technical and communication challenge was twofold: on one hand, building a multilingual website that translated complex medico-legal information into accessible, reassuring language for vulnerable patients, guiding them from initial awareness through to formal enrollment; on the other, creating a back-office tool — a custom CRM dashboard — that would allow the legal team to efficiently manage, filter, and monitor the hundreds of adhesions coming in from across Europe. The communication tone needed to balance the urgency of the health situation with the authority required by legal communication, while the technical infrastructure had to guarantee maximum security in handling sensitive personal and health data in full GDPR compliance.
02 The Solution
UreTech designed and developed a complete digital ecosystem on WordPress, consisting of the multilingual public-facing site and a custom CRM administrative dashboard integrated into the back-end. The public site is structured with a three-phase informational hierarchy designed to guide patients through the decision-making process: understanding the problem (detailed information about the Philips recall, documented health risks, and clinical studies), assessing their situation (clear eligibility criteria, comprehensive FAQs, and a legal case timeline), and joining the class action through secure forms with data encryption and full GDPR compliance. Each language version features localized content that goes beyond simple translation, adapting regulatory references, medical terminology, and legal context to the specifics of each European country. The custom CRM dashboard, developed as a bespoke component within the WordPress admin area, provides the legal team with a centralized view of all collected contacts and adhesions, with filtering capabilities by country, adhesion status, and registration date, data export functionality, and case progress tracking for each individual participant. The site design is sober and institutional, with a color palette conveying professional seriousness and visual accents guiding attention toward primary calls-to-action, while the documentation section collects scientific studies, press releases, and legal updates in an organized, searchable archive.
03

The Results

The platform gave the CPAP Europe initiative an authoritative and professional digital presence that legitimized the class action in the eyes of European patients, lawyers, and media, while simultaneously providing the legal team with the operational tools to manage the entire initiative efficiently. The multilingual structure enabled outreach to and informed patients across multiple European countries, overcoming language barriers that would have drastically limited participation in the legal action and ensuring each user could fully understand their rights in their own language. The structured informational pathway — from understanding the problem to assessing eligibility to formal enrollment — simplified an inherently complex legal process, lowering the entry barrier for elderly patients or those unfamiliar with class actions and international legal proceedings. The custom CRM dashboard proved to be an essential tool for the legal team, enabling centralized management of adhesions from across Europe, monitoring the status of each case, and producing aggregated reports for ongoing legal proceedings. Rigorous GDPR compliance, form encryption, and secure infrastructure with SSL certificate ensured the level of trust indispensable for collecting extremely sensitive health and personal data from vulnerable patients. The project stands as an example of how web technology can support collective justice initiatives on an international scale, combining accessible communication, data security, and operational management tools in a single integrated platform.

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