Helpdesk, PC and server maintenance, network, backups and email for companies and firms in the Bologna area, in English or Italian. On-site when needed, remote for everything else.
AT A GLANCE
UreTech is based in the Bologna area and provides contract IT support for companies and professional firms with 5 to 50 workstations, including foreign companies and international teams with an office in Emilia-Romagna. We look after PCs, servers, network, backups, email and Microsoft 365 or Google Workspace.
Most requests are solved remotely; when needed we come on-site. We reply within one business day, Monday to Friday, 9:00-12:30 and 14:00-20:00 (Italian time). It starts with a free assessment.
Real problems from offices, firms and small companies in the area.
Connection dropping, Wi-Fi not reaching every room, guests on the same network as the PCs.
The server is years old, the backup is on a USB drive and nobody knows whether it restores.
Full mailboxes, mail going to spam, licences paid for users who have left.
Local technicians work in Italian only, and your international team struggles to explain problems.
The same services as our IT support contract, plus on-site presence.
Requests by email, phone or WhatsApp, fixed remotely or on-site.
Patches, checks and restore tests to a calendar.
3-2-1 copies, one copy outside the office in an EU data centre.
Design and setup of the office network, separate guest Wi-Fi, VPN.
Maintenance of the current server or migration to the cloud, when it pays off.
Documented basic measures, useful for customer security questionnaires too.
ON-SITE AND REMOTE
Remotely we solve most problems within minutes of starting, through access the employee authorises. We come on-site when hardware, the network or an installation on the premises is involved.
| Type of intervention | How we do it |
|---|---|
| Problem with a PC, email, software | Remotely, after the employee authorises it |
| Server or network down | First diagnosis remotely, then on-site if needed |
| New workstations, printers, network | On-site, by appointment |
| Scheduled maintenance | Remotely, out of hours when reboots are needed |
We reply to requests within one business day; on-site visits are scheduled by priority. If your company has other offices in Milan, Rome or elsewhere in Italy, we support them remotely under the same contract.
From the first call to onboarding.
30 minutes to understand people, systems and recurring problems.
Check of backups, access, updates and network, remotely or on-site.
What to include, response times, on-site visits, fee and cancellation.
Inventory, documentation, monitoring and the request channel.
PRICING
The cost depends on workstations, servers, included services and how many on-site visits are needed. After the free assessment you receive a written quote: monthly fee, what is included, what is not, how to cancel.
For the full service see IT support for companies in Italy. If you are looking for software, ERP or website development in Bologna, see our digital agency in Bologna. An example of how we handle a move to the cloud is the managed cloud scenario for an e-commerce business.
The questions companies in Bologna ask us.
Tell us how many workstations you have, which servers you use and what keeps wasting your time. In 30 minutes we tell you what to fix first and how to set up support. We reply within one business day.
We will email you within one working day to book the 30 minutes. If it is urgent, message us on WhatsApp.
Prefer to talk right away?
Mon–Fri 9:00–12:30 and 14:00–20:00 (CET).
The other services that usually go together with this one.