We connect it to the VoIP system you already have. It answers when the office is busy or closed, understands what the caller needs, reads your calendar and business software and hands over to a person when it should.
UreTech designs and runs AI receptionists for SMEs, professional firms and service teams: a voice assistant connected to the company VoIP system answers calls in natural language, books appointments, opens tickets and transfers to an operator. Callers always know they are talking to an AI, as Article 50 of the EU AI Act requires.
The assistant uses your documents and data from the CRM or business software to answer about opening hours, order status or availability. It works with the most common phone systems over SIP and leaves a written summary of every call, so whoever calls back already knows the context.
It happens in almost every small company.
Two people on the phone and the third call is lost. Often it is a new customer, who rings the next competitor.
In the evening and on Saturdays the voicemail answers. Few leave a message and hardly anyone leaves a complete one.
“Press 1, press 2”: callers do not know which key to pick and end up asking for a person anyway.
Opening hours, order status, documents to bring. Easy questions that interrupt people at work.
Fitted to the way you work, with clear rules on when to hand over to a person.
Several at once, in Italian and English, with a natural voice and the tone you choose.
Reads the shared calendar, offers free slots and sends confirmation by text or WhatsApp.
Order status, deadlines, case number: it answers with real data, read-only if you prefer.
Collects fault details, opens the ticket and calls the on-call technician if urgent.
Transfers to the right extension with a summary, or schedules a callback.
Who called, what they wanted and what was decided, in the CRM or by email.
| Item | Keypad menu (IVR) | Voicemail | AI receptionist |
|---|---|---|---|
| The caller | Picks a number from a list | Leaves a message | Says what they need, in their own words |
| Simultaneous calls | Queued | One at a time | Handled together |
| After hours | Recorded message | A message to play back next day | Answers, books the slot or opens the ticket |
| Company data | None | None | Calendar, CRM and business software |
| After the call | No record | An audio file | Written summary and actions already done |
The assistant introduces itself as an AI at the start of the call, as the AI Act requires from 2 August 2026. Audio recording is off by default and turned on only if needed, with the privacy notice. We use models and servers in the European Union where the service allows, and we agree with you the topics the assistant must not answer: in those cases it always hands over to a person.
The connection uses an extension or a SIP trunk. We work with systems such as 3CX, Asterisk and FreePBX, Wildix, Yeastar or your carrier’s cloud PBX, after checking what they allow. If the phone system needs replacing, we handle advice, supply and setup of the new one, or we can offer Urephone, the cloud phone system we built ourselves.
Urephone is the VoIP phone system we built on Asterisk and use every day at UreTech for our own calls. It runs on servers we manage and is meant for companies that want a dedicated phone system, without relying on an outside provider for every change.
The AI receptionist described on this page connects to Urephone just as it does to 3CX, FreePBX, Wildix or Yeastar. If you are thinking of changing phone system, in the free review we look at whether Urephone suits you or whether you are better off staying with what you have.
Technology ecosystem
Our partnerships cover websites and e-commerce. Around them sits the rest of the business: ERP, servers, backups and artificial intelligence. For each technology we say exactly what we do: we integrate, design, set up and build.
AI agents and automations built with the models and tools that fit the case: in the cloud when it makes sense, on-premise when data must stay inside the company.
Custom AI agentsProcess automationPrivate LLM on-premiseAI consulting
CALL SIMULATOR
Pick a type of call and the CRM or business software you use. Compare how it goes today, between voicemail and keypad menus, with how an AI receptionist handles it, reading your data and handing over to a person when needed.
Your CRM or business software
How we connect · HubSpot: HubSpot APIs for contacts, tickets and activities.
How we connect · Odoo: Odoo APIs for contacts, calendar, helpdesk and orders.
How we connect · Salesforce: Salesforce APIs for accounts, cases and activities.
How we connect · ERP: Your ERP’s APIs or services, read-only if you prefer.
How we connect · Calendar only: Google Calendar or Outlook, if you start from appointments.
Manual stepsAutomatic steps: 0
Demonstration only. The AI receptionist connects to 3CX, FreePBX, Wildix, Yeastar or Urephone, the cloud phone system we built ourselves on Asterisk. Script, hand-over rules and connections are agreed with you in the free review.
It is 7:40 pm and the office is closed. A customer calls about a fault. The assistant answers, says it is an AI and asks what happened. It recognises the number, finds the customer in the CRM and checks that the contract includes on-call support.
Then it collects what the technician needs: machine, error message, whether production has stopped. It opens the ticket, calls the technician on duty and reads out the summary. If the technician does not answer within a few minutes, it tries the next name on the list. The customer gets a text with the ticket number.
Next morning whoever opens the office finds everything in the ticket: who called, when, what they said and who stepped in. You set the rules for each step, meaning which customers, which hours and which emergencies, and we change them when needed.
You try it first, then your customers do.
How many calls come in, when, why and how many are lost.
What it answers, what it asks, when it hands over, who it shares data with.
Phone system, calendar, CRM or business software, notifications by text, email or WhatsApp.
You and your team call it for a week or two, and we fix the script.
After hours first, then during office hours. Every month we review the hard calls.
A first AI receptionist with answers, bookings and hand-over to an operator goes into testing within a few weeks. The cost has two parts: the initial project (script, connections, test) and a monthly cost tied to conversation minutes and management. The price ranges of our AI projects are on the AI agent cost page; for the receptionist the quote comes once we have seen volumes and connections.
For businesses that get many calls with repeated requests: medical and professional practices, garages, technical support, rentals, hotels, companies with an order desk. It also works well as the first filter of IT support, linked to the ticketing system. If you would rather start from chat, the same assistant can answer on the website and on WhatsApp: see our chatbots and virtual assistants.
Tell us which phone system you use and what requests you get. We reply within one working day with a trial proposal.
We will email you within one working day to book the 30 minutes. If it is urgent, message us on WhatsApp.
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Mon–Fri 9:00–12:30 and 14:00–20:00 (CET).